Hand and Stone Massage & Facial Spa Franchise in Feasterville-Trevose, Pennsylvania

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• Shannon Long

  Posted Apr, 04 2019

  Do not get a membership!!! They decided to increase my membership rate without telling me in advance. A letter was sent to my house on March 8, but was dated for mid-February. I called right away to cancel and was told that I had to fill out a form and it will be cancelled but I would be charged the normal amount for the month of March. Sent my papers in on March 9th and was the charged the increased rate on March 15th. Then on April 20th I’m being charged AGAIN. I’ve called corporate and spoke with an unhelpful lady named Nancy, who did not care about what I had to say. Nancy claims that it takes 30 days to fully terminate the account. Which means my account would be terminated on April 8th. Now the newest claim is they received my papers on April 4th. They have refused to offer me a refund and will probably charge me again in May. I have done everything they have asked but still are charging me and blaming me. Please do not get a membership here!

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